Terms of service

Effective 5 September 2026. Draft for review.

This is a working draft written to match what the service actually does. It has not yet been reviewed by a lawyer.

1. What Loudloom does

Loudloom plans, drafts, schedules, publishes and measures marketing content for your brand on the channels you connect. Software drafts; a person approves. Nothing is published to any channel without a human sign-off — yours, ours, or an automation level you have explicitly granted for a channel, which you can revoke at any time.

2. Your accounts stay yours

You connect your own social, publishing and advertising accounts through each platform's own authorisation screen. We hold a token, never your password, and you can disconnect any account from your portal at any time. You remain the owner of every account and responsible for its terms with that platform. We do not follow, like, comment or message anyone on your behalf, and we never scrape or drive a logged-in account.

3. Content and approval

Drafts are written from your brief and your voice profile. Every factual claim is checked against a source you provided before it can go out. You may hold, comment on, or ask for changes to any queued post. You own the content we publish for you once it is published; we may keep a copy for the record.

4. Fees and term

• Plans are billed monthly in advance at the price shown at checkout.
• The initial term is 90 days. After that the plan continues month to month and either side may end it with 30 days' notice.
• You may cancel within the first 14 days for a refund of the fees paid, less the onboarding work already done at the plan's published rate.
• If a payment fails we tell you and try again. After 14 days unpaid the plan is paused: nothing is published until the balance is settled, and nothing is deleted.
• Advertising budgets are yours. Ads run on your own advertising accounts with your own payment method. Loudloom never holds advertising money; any management fee on media is a line on our invoice.

5. What we do not promise

We promise the work, not the outcome. Reach, engagement, clicks and sales depend on platforms and audiences we do not control. Reports show what happened; where a platform reports no number we show a blank rather than an estimate.

6. Acceptable use

You will not ask us to publish content that is unlawful, that infringes someone's rights, that makes health, financial or other regulated claims you cannot substantiate, or that breaks a platform's rules. We may decline or hold such content, and we will tell you why.

7. Liability

To the extent the law allows, Loudloom's total liability under these terms in any twelve-month period is limited to the fees you paid in that period, and neither side is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.

8. Ending the service

When the service ends we stop publishing, disconnect your accounts, and on request delete your content, files and connection tokens, keeping only the audit record of what was done and the invoices. Your published posts stay wherever they were published; they are yours.

9. Changes and contact

We may update these terms; material changes are notified by email 30 days before they apply. Questions: hello@loudloom.dev.