Terms of service

Draft for review · revised 4 November 2026.

This is a working draft written to match what the service actually does. It has not yet been reviewed by a lawyer, and the date it takes effect has not been set.

Who we are

Loudloom is a product operated by Business Brain LLC, a Pennsylvania limited liability company. In these terms, “we” and “us” mean Business Brain LLC, the provider of the Loudloom service, and “you” means the business that uses it.

1. What Loudloom does

Loudloom supports campaign planning, offer promotion, ad copy, search-focused content and content publishing. Campaign, ad and SEO work is scoped with you by a person. Ad copy is handed off for use in your own ad tools; the online estimate covers a content-publishing retainer and its selected add-ons. Publishing is available only on the supported channels described on our channel capabilities page. Drafts are written with the help of an AI model. A post reaches a channel in one of two ways:

• Approved one by one. Publishing plans identify the channels, volume and named approver. A person approves the specific content, destination and timing, acting within what was agreed with you. Silence is never approval.
• Under an automation level you asked for. If, at your explicit request, automation is switched on for a channel, the software publishes there without a person approving each post. The grant is specific to your brand and channel and limits what the software may do. Linked posts must pass the source check in section 3; other supported post types may not have a source page to check. Holds and sampling may still require a person to review particular items. You can ask us to switch automation off at any time, and we will.

So not every post is read by a person before it publishes: under automation, most are not.

2. Your accounts stay yours

You connect your own social, publishing and advertising accounts through each platform's own authorisation screen, or by pasting a scoped token or app-specific password that you create on the platform. We hold that token, never your account password, and you can disconnect any account from your portal at any time: disconnecting closes the active connection and attempts to erase its stored token copies. Erasure can remain incomplete; closing a connection is not a guarantee that every stored copy has been deleted. A record that the account was once connected stays in your history. You can also revoke access on the platform itself. Neither action can recall a request already sent to the platform. You remain the owner of every account and responsible for its terms with that platform.

We publish your posts; we do not engage with other people for you. We do not follow, like, message, reply to or comment on anyone on your behalf, and we never scrape or drive a logged-in account. Some channels carry one approved post in two parts — on X, the post and then a reply beneath your own post carrying its link — and that reply is part of publishing the approved post, not engagement. Where we suggest a reply to someone who wrote to you, it is a draft for you to post yourself.

3. Content, checks and approval

Drafts are written from your brief and your voice profile. Before any post publishes, the software runs automated checks, such as the channel's own limits and structured content exclusions. Your free-form voice guidance informs drafting; it is not an automated guarantee that every instruction is enforced. A post that links to one of your pages is also compared, by an AI model, with that page, and cannot publish unless the comparison passes. That source check is narrow: it asks whether your page supports what the post says, not whether your page is right, and like any automated judgement it can be wrong. A post without a link has no page to compare against and gets no source check. None of these checks guarantees that a post is accurate. You may comment on any post queued for publication, which holds it until someone has read your comment, and you may ask for changes at any time. You own the content we publish for you once it is published; we may keep a copy for the record. This does not transfer third-party rights or promise exclusive copyright in AI-generated material. You must have permission to use the source material and assets you provide.

4. Fees and term

• Plans are billed monthly in advance at the agreed price shown at checkout. An online estimate is a range, not a final offer; the written scope and checkout must identify the work and charges before you commit.
• The initial term is 90 days. After that the plan continues month to month and either side may end it with 30 days' notice.
• You may cancel within the first 14 days for a refund of the fees paid, less the onboarding work already done at the plan's published rate.
• If a payment fails we notify you; further collection attempts follow the configured billing process. After 14 days unpaid the plan is paused: new publishing attempts are blocked until billing is restored. A request already sent to a platform may still complete. The billing pause itself does not delete your data.
• Advertising budgets are yours. Ad placement and spending happen in your own advertising accounts with your own payment method; preparing ad copy does not itself buy or launch ads. We never hold advertising money; any management fee on media is a line on our invoice.

5. What we do not promise

We promise the work, not the outcome. Reach, engagement, clicks and sales depend on platforms and audiences we do not control. Reports show what happened; where a platform reports no number we show a blank rather than an estimate.

6. Acceptable use

You will not ask us to publish content that is unlawful, that infringes someone's rights, that makes health, financial or other regulated claims you cannot substantiate, or that breaks a platform's rules. We may decline or hold such content, and we will tell you why.

7. Liability

To the extent the law allows, Business Brain LLC's total liability under these terms in any twelve-month period is limited to the fees you paid in that period, and neither side is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.

8. Ending the service

When the service ends we stop new publishing work and close the active account connections. Requests already sent may still complete. On request we remove your content, files and messages from the active service and attempt to erase stored connection-token copies; incomplete erasure is not reported as complete. What stays: the audit record of what was done (which names who acted and can quote a short excerpt of a message), the invoices, and copies inside database backups made before the deletion. Your published posts stay wherever they were published. The privacy policy explains retained records and backups; deletion is not instantaneous removal from every backup or third-party system.

9. Changes and contact

We may update these terms; material changes are notified by email 30 days before they apply. Questions about the service: hello@loudloom.dev. Legal notices to Business Brain LLC: office@businessbrainllc.net.